For all technical support questions, please call 800-736-8028.

For information regarding your order, please contact customer service at:
customerservice@pelicansky.com or fill out the form below.

Frequently Asked Questions

(Q): How soon will my order ship?
(A): Orders generally ship within 48 business hours. For example, if you place an order on Monday afternoon, the product will be shipped no later than Wednesday afternoon, while an order placed on Saturday morning will be shipped by Tuesday morning.
(Q): What if a product is out-of-stock?
(A): If an item you’ve ordered is not currently in stock, you will be notified by our Customer Service department to determine the best course of action for your individual situation.
(Q): I found your site on TheBayou.com, is PelicanSky.com affiliated with Bayou Classic?
(A): PelicanSky.com is an online retailer of Bayou Classic products. If you have questions concerning a Bayou Classic product – including warranty information, safety instructions, technical support help – you should contact the Bayou Classic Customer Service team at 800-736-8028.
(Q): What is the return policy for PelicanSky.com?
(A): We accept returns for a variety of reasons, but no returns will be issued after 30 days. Reasons for returns are as follows:
  1. If you receive a product that is damaged or defected, please contact customerservice@pelicansky.com, and we will have a UPS return label sent to you. Once the item is returned, we will send a new item out.
  2. If you need to return a product as a result of our error (i.e. you receive the incorrect item), please contact customerservice@pelicansky.com. Once we verify your order, we will have the correct product sent to you immediately. We will also send a UPS return label for the incorrect item to be returned.
  3. Returns based on other reasons will be accepted so long as the product is in the original manufacturer’s box. These returns will receive a refund, minus costs for shipping.
PelicanSky
612 Arbor Way
Brandon, MS 39047
(769) 251-0570